Customer Testimonials
The customer service was excellent! My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a couple of days.
Matthew kept in touch and updated me when the problem was found; he sent me the a video and itemized details and pricing.
After I sent him the go ahead for repairs, my Land Rover was ready within 2 days.
He had the car washed and ready when I came in to pay and pick up my vehicle.
I really appreciate his excellent customer ... Read More DealerRater - Aug 2, 2026
Edgar was fantastic. It was a wonderful experience from purchase , financing , car modifications and valet delivery. Highly recommend SA Landrover and Jaguar and ask for Edgar
Car was in the shop for two weeks didn’t get frequent updates and when the car got picked up, they didn’t clean it and I had to come back on a Saturday to ask them to clean the car
Took my car to Land Rover of San Antonio for service, Matthew was friendly and professional. He kept me updated on the status of my vehicle and didn't try to upsell me on services I didn't need. The waiting area was clean and comfortable. Definitely, my go-to spot for service now."
Sold me a 2025 Defender. They delivered it. There were scratches on it. When I’ve tried to contact them, the phone system is terrible. It makes you leave a message. It says they’ll return the call, and they never do!
I took the LR Defender in for them to try to “Fix” my $113,000 car’s paint scratches. When I picked it up, it had gotten more scratches and small dents in it. When I tried to point it out to Jesus, he acted like it was no big deal. I DESPISE the phone system and the Dealership as a ... Read More DealerRater - Mar 7, 2026
Adam did a great job at keeping things clear on required services needed on my vehicle. Very satisfied with the service provided.
Extremely disappointed spent around $170,000 in a car come to find out that it does not have hands-free power, lift gate, and no digital rearview mirror! You would think that when you spend $170,000 in one car that the basics such as this would be included. I will also be contacting Range Rover USA as the dealership cannot give me a logical answer.
Arturo was great to deal with. We purchased a used Mercedes and drove from Oklahoma City. I was able agree to the price before making the drive and was assured the car was what they represented. Pretty and straightforward process.
Cavender Land Rover has the best service around. My guy Matthew is the best. He always delivers unreasonable hospitality and service. Always goes over the top to take care of my problems.
Danny and crew were great. Good communications and commitments kept. Rhonda Flores is the star when I need help.
Excellence in sales and service. I have been completely pleased with the facilities, staff and Land Rover products. Cavender has put together the perfect dealership- professional staff state of the art facility.
Natalia made my experience unforgettable. From start to finish, she was attentive, professional, and genuinely cared about making everything perfect. If you want a luxury experience with someone who truly goes above and beyond, ask for Natalia!
The vehicle was taken in for service on a timely basis by the service technician. Repairs were completed on time as promised..The service representative was very courteous and attentive.
Great experience. They did a great job and the buying experience was quick and painless.
Art and Dana did an exceptional job with the car buying experience. They were upfront on pricing, options, financing and trade in. Art went above and beyond during the handoff, setting up the RR features before the handoff, making the experience very pleasant.
An absolutely shameful experience. I expected better. This dealership failed to provide my copies of the purchase paperwork until 55 days after I bought the car. This prevented me from registering the vehicle on my own, despite the agreement that they would do this. Of course here at 55 days, they still have not made any progress whatsoever on submitting the paperwork for registration. My lien holder has threatened to raise my interest rates since the loan is not secured through registration, and in 4 days I will no longer be able to drive the car as the temporary tags will expire. I ... Read More DealerRater - Apr 2, 2025
The best service ever. Arturo was amazing an excellent salesman. He made me feel so comfortable .
"Just looking" turned into buying a beautiful Defender 90 from Andrew King who was so lovely and helpful. He was very calm and got me a car to test drive (I don't like to test drive), but I felt very comfortable with his assistance. Every person who greeted me at the dealership was professional and made me feel ready to buy my new car. Thank you to all!
Andrew at the dealership was polite and very helpful. We felt comfortable while waiting for paperwork to be done. He answered all our questions and was knowledgeable in the vehicle he was selling.
Pretty thorough. Service advisor kept in touch with me on the repairs to my vehicle.
Andrew and team were great. Beautiful dealership. We will for sure go back for our next purchase.
All of the staff I interacted with showed consideration, kindness & professionalism. My salesman, Anton, went above beyond to ensure my understanding of details & get my Defender personalized for me. I appreciate his attention to details.
Cavender is awesome! My new car is really beautiful and Michael is a great salesman.
As per usual John Qualls provided excellent and prompt service! Keeping me abreast of my vehicles progress throughout the entire process. Randall was very thorough as well.
Love Cavender Auto! Always hace the best experience with everyone at Cavender Landrover! Myfamily has purchased over 12 rangerover from them because of the incredible service and the service department. People like Rhonda and Mathew keep us coming back!!
Jesus was very professional and responsive. Great experience and service was exceptional. No pressure just the service.
Very professional with accurate records management system and efficiency pertaining to service delivery during visit.
My car was in for service and the department lost my key. My car was towed to the dealership on 6/3/24. I received a call from Rhonda that the dealership had received the vehicle and David Rockwell had the keys and would be calling with more details. After a couple days, I followed up with David and was informed he did not have the keys. David was then informed that I have the voicemail that stated he had the keys in his possession. He then stated he would get back to me. I have now been calling for multiple days in ... Read More DealerRater - Jun 12, 2024
Fast, professional service. Service usually has a same day turn around, fair pricing, and caters to the customer.
John was very attentive and courteous when it came to my questions regarding servicing my vehicle.
I had an excellent experience with the sales person Jen a month ago when I bought my Jaguar E Pace..but service is a different story..not the kind of service I expected from Jaguar..i brought my car to have the drivers rear tire replaced, they sent a video and confirmed with me that they replaced the r drivers rear tire, got my car after 2 days only to learned that they replaced the passenger rear tire instead not the damaged tire..no apologies from them, communication is horrible..they even tried to cover their mistake by telling me that ... Read More DealerRater - Sep 24, 2023
I do not recommend using this service department at Land Rover or purchasing from here. I bought a Range Rover and immediately had issues with it that were not disclosed while test driving. We tried to return it immediately but they refused and said the value of the car decreased in less than a month. I went to get a diagnostic due to a check engine light and was told the fee to do the diagnostic would be credited towards any repairs; however, that wasn’t the case. They did unauthorized repairs that were not approved and refused to honor ... Read More DealerRater - Sep 14, 2023
Very clean and professional. Great selection of vehicles. I highly recommend this dealership for your next purchase
Great experience! The work was completed quickly and correctly and Nathan kept us informed every step of the way!
5 stars A big thanks to John and his team. He was attentive, knowledgeable and an expert in making sure the right services were received. I appreciate the services rendered and would gladly recommend!
We really had an enjoyable experience at Land Rover San Antonio! The best part was having Alina walk us through every step, and answering every question we had. She made the process seamless and magical! Thank you Alina and everyone at Land Rover San Antonio!
The service department was top notch, they say owning a land rover can be harsh but it was nice to know they do their best to take great care of you and your vehicle.
David Rockwell and the entire service department at Land Rover San Antonio roll out the red carpet on every visit!
Great service. I would recommend Jaguar Landing Rover San Antonio to anyone in the surrounding area to have there vehicle serviced.
Dana did wonderful on my second vehicle purchase at Jaguar Land Rover of San Antonio. He really went the extra mile for a pleasant purchase experience. Thanks Dana!
David was great very patient and knowledgeable great service. I recommend I left very happy
Bad dealership never buying a car from them again. I’ve bought from them since 2008 service use to be great before this big move . Need to hire new service manager! She is never there and does not return calls..
Friendly, informative, trustworthy and helpful, thanks to Joey Rodriguez this was a non stressful purchase experience
I did not need my car to be serviced yet. And John informed me when the service time would be. Then he checked and the recall art wasn’t in stock. Found out when the part would be in, checked my car and reassured me my car was in good condition. They will call me when part is in. I would suggesting the scheduling department check on parts etc when we schedule.
Marc es mi persona favorita, siempre resuelve mis problemas de una forma u otra, Mil gracias
I had a good relationship with Land Rover San Antonio. They worked well on my car and kept me informed as they worked on it. They explained everything to me an it was a pleasant experience. I would use them again if necessary.
We are pleased anytime we visit the facility, experts, respect and courtesy all the time.
Awesome service , very good atention,good seller personality etc perfect accessibility i am completely satisfied 👌🏼
The service was great, friendly staff, and the facilities are well maintained. We look forward to going back.
Customer service was exceptional , David kept me informed of job status and applied military discount for me!
Very very very, very, very, very, very, very, very, very, very, very, very, very, very, very, very, very very good
Arturo was awesome. Very knowledgeable and professional. He handled the delivery very well and committed to follow up for future questions
Arturo took wonderful care of us and we would buy from him again. I would recommend him to anyone looking to purchase a car.
David Rockwell is great and I would definitely return for all services on my rover
David was wonderful took care of my needs and was able to fix another dealerships mistakes
Like most, our sales experience was excellent, Mr. Napier is a Top-notch salesman. But since then, our service experience has been an utter nightmare to the point where we’re considering returning our beautiful Velar. One of the main reasons we decided to go with Land Rover is because of their customer service reputation, boy did Cavender Land Rover miss the mark on that one! Since we’ve had the vehicle, we’ve scheduled two separate appointments to inspect the front right passenger’s side. There’s a strange noise that occurs whenever we make a right turn, but every ... Read More DealerRater - Sep 9, 2022
Unfortunately had the bad luck of having to purchase a car from this dealership and 2 months after buying the car I have not had the car for more than two days it keeps having to go back in the shop. Customer care is non existent and no accountability from anyone. Steer clear from this dealership it's not worth the headache you will get from dealing with them.
I bought the car from Michael, and let me tell you the easiest and best buying experience I ever had with any dealer and everyone was very courteous, helpful and friendly, and did everything they said they were going to do I drove from hockley tx about 200 miles away and when I arrived car was ready and finance was waiting for me and was in and out in probably 20 min from finance and in and out of dealer in a hour or so Michael's manager Cameron was awesome made the buying process as painful and stress free as possible ... Read More DealerRater - Jan 1, 2022
Everyone was friendly and very welcoming. Although I bought a used Ford they treated me like I was buying a Range Rover.
Car was delivered to me Aug 19th. Broke down September 5th or 6th on the highway! Had towed to travel center. Roadside service put a new battery. Still didnt run. Mobile mechanic replaced alternator. Made management aware Sept 19th. As of the end of Oct this car has been sitting. Need a jump to start it. Glad I kept my raggedy Ford focus or I'd be stranded. Made Jarrett aware of this when he called in January and the fact he never fixed chip in windshield. He said would call the next day. I knew he wouldnt so I ... Read More DealerRater - Mar 8, 2021
Initial meeting with sales staff pleasant. After paying cash and taking delivery everyone disappeared, detailing & full gas tank forgotten. Asked salesman for owner’s manual and last date of service twice & no reply. They received payment & forgot about any further customer service. These people need to observe a Lexus dealer to learn customer care. Will never visit this dealer again. Caution Advised.
They have had my car for two weeks and first they said my wiring was a insurance claim. Then after a week they came back and said no it was a warranty claim. It’s now almost Christmas and still no word on status and they still don’t have a loaner car for me. Land Rover promises all this customer service but doesn’t deliver! I will not be buying a Labs rover again and will not recommend them.
Poor customer service and lack of knowledge as to what was done to my car. Drove down from Austin to have my car serviced here as they were the only dealer that could fit me in on the same day. Said they updated my firmware and charged me $100+ and on my way home the warning light came on again. Called Service again to see what to do and they said they don’t know and to bring it back and they’ll take another look and run more tests. They also broke my key while servicing my vehicle. The guy ... Read More DealerRater - Dec 17, 2020
Absolutely the best car buying experience ever! Jonathan Martinez was our sales guide and he ensured every step was exceptional and made delivery so special. Stephen Bitoni in finance was fantastic and made the process not only easy but exciting! Highly recommend anyone looking for a Land Rover to choose San Antonio Land Rover. We are customers for life!
I ordered a Defender a year ago. It came in this Friday. This time, I dealt with Mark Petersen. All I can say is, wow! The service from him and the entire dealership was the best I have ever had in the 20 years that I've been purchasing vehicles. It's been a long process of waiting for this order to come in. Mark was always available to talk about anything Land Rover. He even went to the extent of constantly checking on my order and how he could make sure that it got to the dealership faster. I got ... Read More DealerRater - Oct 26, 2020
First time going to a dealership, and I don’t think it could have went better. I was pretty nervous before going, but once I got there I felt no pressure at all. Nicolette Cain was a great sales representative and made the whole process extremely simple, and easy to understand. Solid 5/5 stars from me.
We went to just check out the lot and ended up trading our LR4 in on a Ranger Rover Supercharged. Rene is always a pleasure to work with - the staff provided a deal we could not resist and we drove away happy. Everyone on the sales floor is great, we enjoy our visits and are glad to be part of the Land Rover San Antonio family. Oh, did I mention how fantastic Rene is?!!? He goes above and beyond for us every time. Thanks again for all the help.
Two years later...UPDATE...I was initially pleased with my purchase and the salesman. Now I want to sell my Landrover Discovery Sport and never purchase one again. Landrover San Antonio lacks repair support for their own vehicle brand. When I purchased my vehicle I wanted a black edition. There were none in stock. The Landrover Service department doesn't paint rims and grills. They use an individual (not a company) that comes to their site and does it for them. I paid Landrover direct for this upgrade. Two years later the paint job started peeling. Landrover said it was ... Read More DealerRater - Jun 27, 2020
Excellent customer service. They went out of their way to help me and my family get what we needed. I would recommend to everyone and anyone.
We waited over 5 months for a second key?! No staff member ever kept us up to date on the status or reason for the delay, until we called in asking for it on 5 separate occasions?! Each time stating 2 weeks more...but we finally received it! On the other hand, we took the vehicle in for tire service and the staff was outstanding! Greeted us, made us feel welcomed and appreciated, offered us something to drink, and kept us posted and completed our service in a timely manner, without a lengthy stay. The waiting room seating, however, is not reflective of ... Read More DealerRater - Jun 15, 2020
I stop by after work looking for an LR4 I was told they did have nay in stock but I was shown a a ford explorer. My wife and I both liked the vehicle and while we were considering the purchase we were told it was the lowest priced it town and shown other listings of similar vehicles. We were given the Car fax. The one thing we were not told is that the vehicle had hail damage and that is why the price was so low. it was late in the evening and the vehicle was not all the ... Read More DealerRater - Apr 16, 2020
Our Sales Rep Jonathan was absolutely amazing and extremely knowledgable about their vehicles and their capabilities. What started off with a simple visit, ended up with my wife and I driving a new car off the lot! We didn't anticipate any purchases prior to our visit, but our vision of owning this luxurious vehicle, with the friendly and respectful character of Jonathan, truly convinced us that our time had arrived after waiting a whole year!!! The Test Drive through the lot obstacle course blew us away and truly sold us on the off road capabilities of the vehicle!!
My "journey" with this dealership lasted over thirty days , I know them well ! My sales person was Steven Likens, he was patient with me and of great help in my purchase of this car. I flew into San Antonio to pick the car up, Steven met me at the airport, drove me to the dealership where he had most all the paper work completed. Minimum time required before I was driving off the lot, nice experience.
Best experience with my Sales Guide, DANA NAPIER! He made sure the process ran smoothly from beginning to end. I recommend Land Rover San Antonio!
I couldn’t have asked for a better buying experience. From the very first text to signing the papers, to a few days after delivery, I’ve been surprised at how much this dealer seems to care about it’s customers. Will definitely be back again even though it’s a 4 hr drive from where I live. I guess the dealers in my area don’t care about the experience as long as they sell cars. Thanks Amanda and the team at LR San Antonio!
I just finished doing some business with these guys. Nothing but professional. Steve was very courteous and very knowledgeable about our vehicles to choose from. Was a very smooth transaction and highly recommend these guys!
Service department is TERRIBLE! They never pick up the vehicle as scheduled and when you call, nobody knows who did the “scheduling error”. The first time they scheduled my service, they did not show up to pick up my vehicle as scheduled. It took them TWO WEEKS to get the scheduling error straightened out. This time, again they don’t have my vehicle on their schedule. When we advised the service manager, Skyler, that we received a confirmation text, he stated that it was from the Boerne location. I advised him that the text included their dealership address. He had ... Read More DealerRater - Dec 27, 2019
Selected vehicle, signed buyers order, filled out credit application as well as disclosures on vehicle's condition. We waited approximately 2hrs and a sales manager came to visit us stating that we couldn't complete the sale due to the time of the afternoon and not being able to get a hold of our bank for a validated payoff of trade in our vehicle. Also preceded to say that if we wanted to accept their higher rate interest we could buy the car that evening. We declined, he then stated that they couldn't hold our vehicle and that they ... Read More DealerRater - Nov 17, 2019
I recently made a purchased a used vehicle from SA LandRover and had the BEST Salesperson, Dana Napier; and Service Rep, Rhonda Flores. Even though my vehicle wasn't a "Land Rover", I was treated as if it came straight off the show room floor. The patience and attention given to me was AWESOME. I can truly say "The Cavender Way is the Only Way". If you are in the market for a Land Rover/Range Rover, please rush right over to SA Land Rover and ask for Dana Napier.
Dana Napier is a wonderful Salesman. He was very professional and polite at all times. He went the extra mile in meeting my needs when I purchased the RR.
Recently bought a 2019 Rang Rover Sport from Amanda. Since my first phone call Amanda has been in constant communication. She even went as far to contact me in the weekends to ensure everything was fine. Your dealership needs more sales folks like her. She goes above and beyond. She exceeded all my expectations. If you come to this dealership ask for her. She will take care of you even after the sale is done. Amanda, gets 10 stars. Super Awesome!!
We were in contact with Dana for about a month before booking our test drive and consultation for a new 2019 Velar. Throughout the whole process he was able to make everything feel unique and custom-tailored through his use of videos and personalized messages/regular phone calls to get more information on the vehicle and the services he could provide us. Once we made it to the dealership, it was clear that he was just as thorough in person as he was in all of the emails/texts/phone calls -- the whole experience, from the location of the test drive ... Read More DealerRater - Sep 18, 2019
The whole process of getting my new RR was without a hitch. Cameron is a wonderful asset to Land Rover San Antonio! He explained everything in detail! My experience with Stephen in finance was excellent. He is knowledgeable, courteous, professional, and timely!
I wanted to surprise my wife with a 2020 Evoque for our 35th anniversary. There were few to be had and none in San Antonio with the features I wanted. My salesman, Cameron Tang, went above & beyond to find what we wanted & in time for our anniversary.
I'm very happy with the level of performance of the service department at Cavender Land Rover. I always get prompt and friendly service. I like when the service tech send me a video of what he's looking at in my car explaining the repairs or giving me options to solve the problem.
Cannot speak highly enough of the service department an all the staff really. My wife usually goes in with our kids for service and they are so helpful. Shout out to Christine for being so great to us!
Mike Wilson, Service Manager and Christine Borquez, Service Advisor were extremely professional and supportive of my concerns regarding the repairs of my 2014 Range Rover. Being my 2nd Range Rover purchased with Cavender Land Rover, I've only till now experienced the level of professionalism and servicing that one would come to expect of a Land Rover dealership. Appears that a house cleaning took place. Thank You Cavender Land Rover.
I highly recommend Land Rover San Antonio and their wonderful sales staff, especially Rowena Zambrano. She is extremely friendly, knowledgeable, and professional. It was simply a great car buying experience overall. I was quite pleased that Ed the Sales Manager came out to great us in the showroom. Other Land Rover dealerships please take note! Also Jake from finance was bright and a straight shooter. We drove two and a half hours to the dealership and we are so glad that we did. The dealership is bright and comfortable with a great selection of SUV’s. I highly recommend it ... Read More DealerRater - Dec 30, 2018
We purchased a Land Rover sport and the salesman we dealt with was one of the best I have ever worked with. He treated us like family. Next purchase I will definitely look for him! Thank you Dana Napier!!
I recently inquired about a vehicle at this location online. The Sales person Johnathan Martinez responded quickly and even emailed a personal video of the vehicle of interest. I was very impressed and I even submitted an online application. After that there was no return communication from Mr. Martinez again. The credit companies reported that they did run my information. After my review posted online someone did respond to it, "Hello, could you please provide me with your first and last name so that I can have someone reach out to you. We apologize for the wait." I ... Read More DealerRater - Dec 12, 2018
We visited Land Rover, SA with the intent of just shopping but instead we drove off in our BEAUTIFUL 2018 Range Rover Evoque!!! The whole experience was fantastic from beginning to end but.... Our salesman, Anton was exceptional, he listened to our wants & needs, provided great options which made the whole process easy!!! Thank you, Anton!!! We will definitely send our family & friends your way!!!!
The furst impression upon entering the well appointed and comfortable dealership is a tangible sense of calm and professionalism. Everyone is courteous and welcoming. My sales person ( Steven ) was welcoming and genuinely personable.. My car purchase is an experience that I would set above the many car purchases I have negotiated in my car buying lifetime. I would suggest that you strongly consider these professionals when car shopping.
We had an excellent experience at Land Rover of San Antonio with Tony Osburn (Sales Guide) and Scott Baker (Service Advisor). Tom listened very attentively and was able to find the perfect fit for our family. Tom and Scott were both very helpful to get us through the purchasing process in a timely manner. Thank you!
I am driving my dream car and I couldn't be happier with the overall experience and customer service. Amanda was extremely friendly and went above and beyond, making sure I got the best deal possible!!!! I am so happy and I can honestly say that I have arrived to a destination I will forever stay at... LAND ROVER SAN ANTONIO.
I bought a preowned BMW from Anton and realized it was too small for me. After the patience of a Saint, I ended up purchasing three cars from Anton within a month. He took time with me and assessed my wants and needs.....however, I went with my WANT and not really what I needed. I ended up buying the car I have always wanted, a Range Rover Sport. The car is amazing and Anton has been spot on with follow up. I feel like I have made a friend for life and everyone at the dealership has made me ... Read More DealerRater - May 24, 2018
The dealership employees ignore ledge that their used car manager is scared of trade-ins and continue giving low bids on trades. Buyer beware. Do not buy at this place if you have a trade-in.
Went in to compare Discovery and Velar. After hands on research, purchased the Velar. Steven answered all my questions and spent time orienting me on the new vehicle, making sure I understood all the tech and operational features. The dealership also has a dedicated Tech guy, Isaiah, who specializes on the Range Rovers vast technology. Isaiah even offered to come to the house to provide additional instruction and programming. Steven followed up in a couple of days to ensure all is well with the new vehicle. Although another employee assisted at first, some of his info was incorrect including the ... Read More DealerRater - Mar 27, 2018
I purchased my new Land Rover two months ago and they still haven’t sent me my plates. Jake from finance said they won’t send them until they receive our full down payment. This down payment is something we obviously paid for at the dealership, prior to leaving with the car. We used a debit card and their card processor. The funds left our account within minutes. Here we are, two months later, and they are still claiming they never received the funds. Jake called and asked us to send him proof that the funds left our account, so ... Read More DealerRater - Feb 23, 2018
Joshua Grace was very welcoming and let me take vehicle over night since it was late .. Vickie Parks ,Mike Wilson are exceptional at their jobs .. Face it ,every car needs service and this dealership makes the experience as Accommodating and as comfortable as possible
My car buying experience here was pretty typical with a couple of bumps and bruises. Rowena helped us through the process. She has been a great resource.
