Customer Testimonials

Autoro got a deal done for me on 2026 defender 110 2 hours away and got it dropped off within 24 hours

Jose is awesome! He worked around my busy schedule, sent me all the information I needed, and made the car-buying process so easy. He’s been great to work with, and I highly recommend him if you’re looking for a car! 🚗⭐️

Nathan was a pleasure to work with. Super knowledgeable and energetic, he was integral in what became the easiest car purchase I’ve ever made and I think the best as well!

Nathan was simply awesome! One of the best buying experiences I have ever had. Nathan has one goal, to make his customer happy, and it showed.

I bought my new Defender from out of state and needed to find a local dealership to trust for my service and maintenance needs. I reached out to the dealership in Boerne and when it came time for me to ask if they could install OEM accessories, they turned me down. My next shot was to contact Land Rover SA and ended up speaking with Matthew. Immediately, I knew I had made the right decision as he initially arranged for a covered-truck pick up to take the vehicle from home to the dealership. (A very serious and amazing first impression.) ... Read More

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Google - Oct 26, 2026

I bought my new Defender from out of state and needed to find a local dealership to trust for my service and maintenance needs. I reached out to the dealership in Boerne and when it came time for me to ask if they could install OEM accessories, they turned me down. My next shot was to contact Land Rover SA and ended up speaking with Matthew. Immediately, I knew I had made the right decision as he initially arranged for a covered-truck pick up to take the vehicle from home to the dealership. (A very serious and amazing first impression.) He kept me in the loop on progress and ensured each time I need assistance he addressed them quickly. I will eventually need to bring in the vehicle for regular maintenance/service soon, and I am 100% confident I will have the same experience I've had thus far at Land Rover SA and that Matthew will have my and my vehicle's back. Thank you LRSA and Matthew for the work and efforts!

Dana is the best , he made our experience outstanding, he’s so kind, thoughtful and professional . We are extremely satisfied. And love our new car.

Promised a 90-Day / 3,000-Mile Warranty — Engine Failed at 2,320 Miles and the "Warranty" Didn't Cover It. I purchased a 2021 Mercedes-Benz GLE from Land Rover San Antonio on [purchase date] at 43,303 miles. During the sale, I was explicitly told I had a 90-day or 3,000-mile warranty on the vehicle. At 45,623 miles — just 2,320 miles and under 30 days after purchase — the check engine light came on. The car threw codes for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne came back at over $13,000, including an engine wiring harness, ignition coils, and ECM work. When I tried to use the "... Read More

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Google - Oct 23, 2026

Promised a 90-Day / 3,000-Mile Warranty — Engine Failed at 2,320 Miles and the "Warranty" Didn't Cover It. I purchased a 2021 Mercedes-Benz GLE from Land Rover San Antonio on [purchase date] at 43,303 miles. During the sale, I was explicitly told I had a 90-day or 3,000-mile warranty on the vehicle. At 45,623 miles — just 2,320 miles and under 30 days after purchase — the check engine light came on. The car threw codes for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne came back at over $13,000, including an engine wiring harness, ignition coils, and ECM work. When I tried to use the "warranty" I was promised, I found out it was actually a third-party service contract from Endurance — and the claim was denied because the wiring harness connector was described as "corroded and coming apart," which is excluded under the contract. My issues with Land Rover San Antonio: I was told I had a 90-day/3,000-mile warranty. No one explained this was a third-party contract with exclusions for corrosion and pre-existing conditions. The problem started at 2,320 miles; well within the promised 3,000-mile / 90 days window. If the connector was corroded and coming apart, that should have been caught before the vehicle was sold — or the "warranty" I was promised was never going to cover a real repair. The sales promise and the actual coverage do not match. I relied on what I was told at the point of sale, and that reliance was misplaced. If you are considering buying from Land Rover San Antonio, get every warranty promise in writing, ask which third-party company is providing it, and read the exclusions before you sign. My experience is that the verbal promise did not match the actual coverage. Bottom line: I bought a car at 43,303 miles, was told I had a 90-day/3,000-mile warranty, and at 45,623 miles; just 2,320 miles later the engine failed and the warranty did not cover it. I would not recommend this dealership based on my experience.

Title: Promised 90-Day/3,000-Mile Warranty — Engine Failed at 2,320 Miles, and Warranty Was Denied. I bought a 2021 Mercedes-Benz GLE from Land Rover San Antonio on March 10, 2026, at 43,303 miles. I was told I had a 90-day or 3,000-mile warranty. On April 27, 2026 — 48 days and just 2,320 miles later, at 45,623 miles — the check engine light came on for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne was over $13,000 (engine wiring harness, coils, ECM). When I tried to use the warranty, I found out it was a third-party Endurance contract, and the claim was denied because the wiring harness connector was described as "corroded ... Read More

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DealerRater - Oct 23, 2026

Title: Promised 90-Day/3,000-Mile Warranty — Engine Failed at 2,320 Miles, and Warranty Was Denied. I bought a 2021 Mercedes-Benz GLE from Land Rover San Antonio on March 10, 2026, at 43,303 miles. I was told I had a 90-day or 3,000-mile warranty. On April 27, 2026 — 48 days and just 2,320 miles later, at 45,623 miles — the check engine light came on for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne was over $13,000 (engine wiring harness, coils, ECM). When I tried to use the warranty, I found out it was a third-party Endurance contract, and the claim was denied because the wiring harness connector was described as "corroded and coming apart" — an exclusion in the contract. The failure happened within both the 90-day and 3,000-mile window I was promised. If the connector was corroded and coming apart at 45,623 miles, it should have been caught before the vehicle was sold at 43,303 miles. I was told I had a 90-day/3,000-mile warranty; what I actually got did not cover a repair that occurred 48 days and 2,320 miles after purchase. Get every warranty promise in writing before you buy here, ask which third-party company is providing it, and read the exclusions. My experience is that the verbal promise did not match the actual coverage. Bottom line: Purchased 3/10/26 at 43,303 miles, failed 4/27/26 at 45,623 miles, warranty denied. I would not recommend this dealership based on my experience.

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Had an excellent experience working with Arturo at Land Rover San Antonio. I am quite picky and asked a lot of him, even before going to the dealership, and he never made it seem like I was asking too much. Very accommodating. I absolutely love this 110 and only wish I lived nearby so I could use them for service. Thanks again, Arturo!

Edgar Perez took great care of me throughout the entire process. He was professional, knowledgeable, and easy to work with, making the experience smooth and hassle-free. I really appreciated his help and would definitely recommend Edgar to anyone looking to purchase a vehicle.

An Outstanding Car Buying Experience! I recently purchased a Land Rover Defender 90 from Land Rover San Antonio, and I can confidently say this was one of the best car-buying experiences I’ve ever had. The biggest reason I purchased this vehicle was Michael Villarreal His professionalism, honesty, patience, and genuine approach made all the difference. At no point did I feel pressured into making a decision. He made the entire experience comfortable, transparent, and enjoyable. I went in to look at a vehicle, but it was the way Michael treated me that ultimately convinced me to buy it. Great vehicles ... Read More

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Google - Oct 16, 2026

An Outstanding Car Buying Experience! I recently purchased a Land Rover Defender 90 from Land Rover San Antonio, and I can confidently say this was one of the best car-buying experiences I’ve ever had. The biggest reason I purchased this vehicle was Michael Villarreal His professionalism, honesty, patience, and genuine approach made all the difference. At no point did I feel pressured into making a decision. He made the entire experience comfortable, transparent, and enjoyable. I went in to look at a vehicle, but it was the way Michael treated me that ultimately convinced me to buy it. Great vehicles are available at many dealerships, but people like Michael are what truly set a dealership apart. Thank you, Michael, for an exceptional experience. Land Rover San Antonio has earned my five stars, and I would highly recommend Michel to anyone looking to purchase a vehicle!

With the old GM there was Very poor communication and I never received any papers after I signed them. They do not return calls in a proper time frame and my radio on my tail bed does not work but they said it was working. But I will say after I made this post for a review I had the new GM Matt call me and he did very good try to handle the situation for what somebody else should had done. And I’m very thankful for him Returning my call in a timely manner and trying to fix ... Read More

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Google - Oct 15, 2026

With the old GM there was Very poor communication and I never received any papers after I signed them. They do not return calls in a proper time frame and my radio on my tail bed does not work but they said it was working. But I will say after I made this post for a review I had the new GM Matt call me and he did very good try to handle the situation for what somebody else should had done. And I’m very thankful for him Returning my call in a timely manner and trying to fix everything that should’ve been fixed when we purchased a vehicle. And he even set up the appoint to take my truck in to get it fixed here local instead of driving back to the car lot because Relive four hours away. THANK YOU SO MUCH MATT W!

I had a great experience working with Patrick Huygen at Jaguar Land Rover San Antonio while shopping for a vehicle for my family. Throughout the process, Patrick was professional, courteous, and responsive. He took the time to answer my questions, provide information about the vehicle, and work with me on pricing. I especially appreciated his willingness to communicate and negotiate without making the experience feel pressured. Buying a vehicle can sometimes be stressful, but Patrick made the process much more pleasant through his patience, transparency, and genuine effort to earn my business. It’s refreshing to work with someone who ... Read More

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Google - Oct 10, 2026

I had a great experience working with Patrick Huygen at Jaguar Land Rover San Antonio while shopping for a vehicle for my family. Throughout the process, Patrick was professional, courteous, and responsive. He took the time to answer my questions, provide information about the vehicle, and work with me on pricing. I especially appreciated his willingness to communicate and negotiate without making the experience feel pressured. Buying a vehicle can sometimes be stressful, but Patrick made the process much more pleasant through his patience, transparency, and genuine effort to earn my business. It’s refreshing to work with someone who understands the importance of customer service and building trust. I truly appreciate Patrick’s assistance and would highly recommend reaching out to him if you’re shopping for a vehicle at Jaguar Land Rover San Antonio. Great customer service deserves recognition!

Cannot recommend Land Rover of San Antonio enough! Had a wonderful experience working with Anton and the team. The process was incredibly smooth, easy and enjoyable. What every car buying experience should be!

Edgar Perez was very attentive and stayed in communication with me as my vehicle order progressed. From Start to finish his service was incredible. I would also like to thank Amy Wright for making the deal seamless.

I misplaced my wheel lock key and called to see how much would it be to remove wheel lock, these service people are out of their minds....they are charging $272 just to remove four wheel locks which would take them only 15 mins or less....if they dont know how a wheel lock works and how easy it is to remove one when you have a master key set, then they sure don't need to be servicing your vehicles. So sad that the pricing is plain stupid and a slap in the customers face.

I had a great overall experience working with Arturo! He was very friendly, patient, and understanding throughout the entire car buying process. He took the time to answer all my questions and made everything feel easy and comfortable. I truly appreciated his kindness and helpfulness. Highly recommend Arturo to anyone looking for a great car buying experience!

After reading Shehzaan’s review (latest), I realized I had a very similar experience. I was recently sold a vehicle as “CPO,” only to later discover repainted panels and other defects that were never disclosed to me. I would not recommend purchasing a vehicle from here without seeing it in person and having it independently inspected first. Do your homework before signing anything, especially if you’re buying remotely. What made the experience worse was the lack of communication afterward. Management has been extremely slow to respond, even after agreeing to work toward resolving the issues. Definitely investigate and inspect ... Read More

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Google - Oct 3, 2026

After reading Shehzaan’s review (latest), I realized I had a very similar experience. I was recently sold a vehicle as “CPO,” only to later discover repainted panels and other defects that were never disclosed to me. I would not recommend purchasing a vehicle from here without seeing it in person and having it independently inspected first. Do your homework before signing anything, especially if you’re buying remotely. What made the experience worse was the lack of communication afterward. Management has been extremely slow to respond, even after agreeing to work toward resolving the issues. Definitely investigate and inspect everything yourself before buying ❌

I brought my 2018 Land Rover Range Rover Velar to the Land Rover service department, great experience after talking with Adam to schedule service since I live out of town. I worked with Adam and I highly recommend Adam and this dealership. Great experience. They were easy to work with on scheduling the service as well. 6 months later and my vehicle is running great!

Although I did not end up leaving with a vehicle, the experience was great. Edgar and the staff were very curious and professional. Nothing bad to say, I will definitely be returning.

Excellent customer service with a good sense of emotional intelligence of self and the customer

Great service!! We were greeted by Mr. John Qualls, Excellent customer service!! Thanks for everything!

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Matt Johnson is a great Service Advisor. His service is outstanding, he is thorough and detailed in explaining service items and solutions.

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I had a great sales experience. I purchased my Defender over the phone, and they delivered to my door. Very accommodating and flexible throughout the process. Very happy with my experience

I bought a used car here. I worked with Patrick. It was very transparent. They were very fair in negotiations and the process was very smooth. It took about 4 hours which is really good for buying a car. Ask for Patrick. He is straight forward.

Dana Napier is by far a breathe of fresh air when purchasing a vehicle. He comes HIGHLY recommended. He was absolutely AMAZING.

I recently had the pleasure of purchasing another Range Rover, and I couldn’t be more impressed with the entire buying experience. A special thank you to Michael, my sales professional, for making the process seamless, enjoyable, and completely stress-free. Michael was knowledgeable, attentive, professional, and genuinely focused on making sure I found the right vehicle and had an exceptional experience from start to finish. I also want to recognize Amber, the finance manager, who was equally outstanding. She made the finance process straightforward, transparent, and easy to navigate, while maintaining the same level of professionalism and attention to detail. ... Read More

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Google - Sep 7, 2026

I recently had the pleasure of purchasing another Range Rover, and I couldn’t be more impressed with the entire buying experience. A special thank you to Michael, my sales professional, for making the process seamless, enjoyable, and completely stress-free. Michael was knowledgeable, attentive, professional, and genuinely focused on making sure I found the right vehicle and had an exceptional experience from start to finish. I also want to recognize Amber, the finance manager, who was equally outstanding. She made the finance process straightforward, transparent, and easy to navigate, while maintaining the same level of professionalism and attention to detail. It’s rare to encounter a team that makes such a significant purchase feel effortless and enjoyable. Michael and Amber truly went above and beyond, and their exceptional customer service is a reflection of the quality and professionalism of the dealership. I absolutely love my new Range Rover and would highly recommend Michael and Amber to anyone looking for a first-class buying experience. Thank you both for making this such a memorable experience!

Best car‑buying experience I’ve ever had! Edgar Perez was an exceptional sales consultant—patient, respectful, professional, and above all, completely transparent and honest throughout the process. The entire Land Rover San Antonio team made me feel like a truly valued customer, and I couldn’t be more grateful for the experience.

I bought an Evoque from Cavender and the experience at the beginning was good. Then, I started having problems with a gas smell, the transmission, and various other problems. There’s too many details to go into, but I’m going to briefly say at this point the service department specifically two separate advisors won’t even call me back I’m stuck with This vehicle that I can’t get any help with in getting it fixed. Danny Jones was my advisor initially he was very helpful until I wasn’t happy with a decision made so I went ... Read More

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Google - Sep 6, 2026

I bought an Evoque from Cavender and the experience at the beginning was good. Then, I started having problems with a gas smell, the transmission, and various other problems. There’s too many details to go into, but I’m going to briefly say at this point the service department specifically two separate advisors won’t even call me back I’m stuck with This vehicle that I can’t get any help with in getting it fixed. Danny Jones was my advisor initially he was very helpful until I wasn’t happy with a decision made so I went to Lee Cavender.David Rodriguez took over because Danny JONES said he didn’t want to be my service advisor anymore.David Rodriguez has never returned not one of my calls, NOT ONE, he totally ignores me. I’ve never had an experience like this. My husband is deceased, so I really feel that I’m taking advantage of based on this. I was working with Lee Cavender and had a great experience then all of a sudden he stopped returning my calls/texts. The transmission was replaced in my new Land Rover at 10 months. Tell me does that sound like somebody that’s making things up. My passengers are getting sick because of the gas smell. I’ve texted Lee Cavender several times. He totally ignores me. I’m still in shock about this— I guess everything was just an act when he said he was going to help me. If I have an issue and I call the service department, I have to speak to someone that does not have a clue about service— Mainly because I won’t get A call back. No one will even get on the phone and speak with me. They just say they’re too busy and they will call me back. Now my transmission is causing problems again – – I will be in a parking lot or somewhere and I put it in reverse and sometimes it takes me 10 to 15 minutes to get it to go in drive. Sometimes, I’m stuck in the middle of the road and traffic is backed up waiting on me to get it in drive. One of the reasons, I went to the dealership is they will bring a loaner to your home. I am a teacher and I cannot leave in the middle of the day, so it’s hard for me to get my car to the dealership. When I called to say, I need my car to go in service can they please bring me a loaner their excuses no, it might stall on us. This is another example of them, trying not to help me. They act like they’re fixing this car with their money. I’ve never in my life Worked with aa service department that is so rude. I’m so frustrated and upset. I really don’t know what to do at this point. I don’t know what I’ve done to not get service. I just want my car fixed. When I called the other day about my car, not going into drive David Rodriguez told the person on the phone with me. Tell her this is a reminder that she needs to verify what’s wrong with her car when she brings it in and not to leave till it’s verified. First of all, I’ve never been told this so NOW you’re Calling me a liar. He’s telling me I’m not believed that this is really something wrong. Why would someone make up service issues? It’s a pain for me to bring in my car. I live across the city from them.The audacity that he doesn’t even have the nerve to call me.This is the kind of service I’m dealing with Consistently. The issues that I’ve experienced Andthe treatment is terrible, and eventually, this will affect their business in the future! You can’t expect for people just to keep giving you Their business and Cavender not backing their products. I just wish I knew what I had done wrong in this entire process. It’s not my fault That this car doesn’t function properly. This was my dream car. I loved this car. I just wish it would work properly. It’s been in service numerous times the last time It was in serviceI get a call and I was Berated in a terrible waythat my car was ready and I hadn’t brought back the loaner. Guess what, David Rodriguez never contacted me so I had to prove to them that he hadn’t contacted me. I was able to prove this which is totally ridiculous and I never received an apology or anything. They just brought me the car. If you’re getting ready to buy Land Rover, you better think twice.

Unfortunately, my experience with Arturo at Land Rover San Antonio has been extremely disappointing. I leased a 2025 Range Rover Sport from him, and the customer service seemed to end the moment I drove off the lot. This was my first time leasing a vehicle. As a Realtor, I drive extensively and realized I was exceeding my allotted mileage. I contacted Arturo because I needed guidance on my options, including whether it made more sense to purchase the vehicle, trade it, or handle the mileage another way. Despite Arturo representing himself as one of the dealership’s top salespeople, I repeatedly ... Read More

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Google - Sep 1, 2026

Unfortunately, my experience with Arturo at Land Rover San Antonio has been extremely disappointing. I leased a 2025 Range Rover Sport from him, and the customer service seemed to end the moment I drove off the lot. This was my first time leasing a vehicle. As a Realtor, I drive extensively and realized I was exceeding my allotted mileage. I contacted Arturo because I needed guidance on my options, including whether it made more sense to purchase the vehicle, trade it, or handle the mileage another way. Despite Arturo representing himself as one of the dealership’s top salespeople, I repeatedly struggled to receive a response or any meaningful follow-through. I sent multiple messages, waited days for promised updates, and even stopped by the dealership because he had not gotten back to me. Each time, I was told that he or a manager would follow up, but I continued having to reach out again. A luxury vehicle should come with a luxury level of service, especially when a first-time lease customer needs help understanding her options. Unfortunately, this experience has made me decide not to lease or purchase another Range Rover. I will be returning to BMW, where I previously received much better communication and customer care.

Range Rover San Antonio is the best! This is the second car I have gotten with Art. The team makes the process easy and quick!! Definitely worth the trip down from Austin.

Exceptional service and attention! Superb friendly and professional staff!

Lovely experience. Professional, first class, and kind. Arturo was great and remains helpful. Amy was efficient and helpful. The other staff who stopped to visit were very thoughtful. I traveled from the Midwest to pick up the vehicle and would do it again!

Patrick was great t wrk with. no pressure, very knowledgeable. Overall a. great experience

Matthew Johnson is the best service advisor took very good care of me and kept me up to date and made sure i was taken well care of while my vehicle was at dealership getting repaired.

I just had the opportunity to work with Dana at Land Rover.I could not have been more pleased.He took me through all features of the Defender.Able to answer all questions and frankly just a pleasure to work with.I would highly recommend him and would buy from him again.Also I would recommend him to family and friends if they were looking to purchase a vehicle.Thanks Dana

Dana was fantastic! The whole team were great. Couldn’t have asked for an easier transaction.

Austin Hendrix was a top notch sales associate. He was just the right amount of communicative. He was polite and respectful at all times, engaging and really helped me make the decision to purchase. He had all the knowledge to answer my questions and all the drive to close the deal. He even delivered the paperwork and vehicle to me. I would 100% stick with him in the future. The dealership is beautiful and well-inventoried.

Edgar made my entire car-buying experience easy and stress-free from start to finish. He was knowledgeable, honest, and never made me feel pressured into making a decision. He took the time to answer all of my questions, kept me informed throughout the process, and truly went above and beyond to make sure I was happy with my purchase. If you’re looking for someone who genuinely cares about his customers and provides outstanding service, I highly recommend asking for Edgar. I couldn’t be happier with my experience!

I had a few things that happened after buying my sport. The general manager Matt called me and looked after me. 10/10 Matt.! Thank you ! Dr Robb Kelly

Arturo Figueroa was efficient, profesional and considerate of my time. I will definitely buy from him in the future and would highly recommend Arturo to anyone looking to purchase a new car

The customer service was excellent! My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a couple of days. Matthew kept in touch and updated me when the problem was found; he sent me the a video and itemized details and pricing. After I sent him the go ahead for repairs, my Land Rover was ready within 2 days. He had the car washed and ready when I came in to pay and pick up my vehicle. I really appreciate his excellent customer ... Read More

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DealerRater - Aug 2, 2026

The customer service was excellent! My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a couple of days. Matthew kept in touch and updated me when the problem was found; he sent me the a video and itemized details and pricing. After I sent him the go ahead for repairs, my Land Rover was ready within 2 days. He had the car washed and ready when I came in to pay and pick up my vehicle. I really appreciate his excellent customer service and communication throughout this process. He’s a valuable asset to the Land Rover San Antonio family. Thanks Matthew!

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Good communication and customer service. Great transaction all around. Thank you.

Excellent service

Excellent service! My service manager went above and beyond to get my car in tip top shape. I have become a customer for life!

I can’t say enough about the Land Rover team, from Sales to Service. They are always responsive, friendly, professional and efficient. Big thanks to Sabrina and Arturo especially for taking care of me last week!

Good service

Great experience today with Adam in service. I had to return today due to parts availability from an earlier appointment, which is less than ideal, but he had the Technician ready to execute the repair the moment we dropped it off and it was completed before we even finished lunch. It felt very considerate of our time. Since we come from out of town and were doing this clean-up item OTW home from vacation it really helped!!

Cavender made the entire process of buying a new car a real joy! The staff members from top to bottom are true professionals who put client desire and client accommodation front and center! Nathan was excellent in the help that he provided. I can’t wait to buy my best car from the Cavender family!

Super great service and friendly people!

(Translated by Google) Excellent service and the best salesman, Arturo Figueroa (Original) Excelente servicio y el mejor vendedor Arturo Figueroa

Edgar was fantastic. It was a wonderful experience from purchase , financing , car modifications and valet delivery. Highly recommend SA Landrover and Jaguar and ask for Edgar

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Excellent service from Adam! Definitely recommend Land Rover SA!

Patrick was so helpful and patient. He explained everything about my new vehicle thoroughly. He was super nice! Best sales consultant!! Thanks Patrick!

Car was in the shop for two weeks didn’t get frequent updates and when the car got picked up, they didn’t clean it and I had to come back on a Saturday to ask them to clean the car

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TERRIBLE! I am amazed this "high end" dealership uses the Same Sales Deceit Tactics over priced bad condition dealerships in SA use. They Bait with a Fair Price Good Vehicle, then when you Drive Over 1.5 hours & confirmed all was still good they "sell or the vehicle now has expensive issues" then they Conveniently have more to show you BUT MORE EXPENSIVE ie $10k over budget. Beware SA!

We bought a brand new sport Range Rover & the service department was rude & unprofessional. So after the first year we went to Ft.Worth Range Rover dealership & they treated us like we bought the car from them. Then last year we bought a used Range Rover from San Antonio again & they delivered to us in midland. Didn’t drive it much but later I noticed brakes were different then my other range. WhenBrown we took it to get serviced we ask to check brakes. They said I had been riding the brakes & need brake pads &... Read More

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Google - May 13, 2026

We bought a brand new sport Range Rover & the service department was rude & unprofessional. So after the first year we went to Ft.Worth Range Rover dealership & they treated us like we bought the car from them. Then last year we bought a used Range Rover from San Antonio again & they delivered to us in midland. Didn’t drive it much but later I noticed brakes were different then my other range. WhenBrown we took it to get serviced we ask to check brakes. They said I had been riding the brakes & need brake pads & rotators!! I had been driving a Range Rover for 6 years & never had brake problems. That car had the problems when they sold it to me. Their service dept never is still horrible. We were there in Oct . the brakes r doing the same thing!!!!! I guess it’s my fault!! I called for over a week asking for Allie finally after a week she called & left a message… nothing personal r concerned. Thank you Cheryl

This service department has proven themselves to be incompetent and inconsiderate. I had a crackling sound coming from my 2023 Defender's windshield (a common issue with Defenders) and they had it for six months. It worked at first, but the sound came back. When I told the service advisor about the continued issue, he quoted the lead engineer who stated, "it acts as designed, not as desired." I also have issues with the speakers rattling at certain frequencies (another common issue), and I subsequently took it in for service, asking they look into it (while doing all the ... Read More

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Google - May 5, 2026

This service department has proven themselves to be incompetent and inconsiderate. I had a crackling sound coming from my 2023 Defender's windshield (a common issue with Defenders) and they had it for six months. It worked at first, but the sound came back. When I told the service advisor about the continued issue, he quoted the lead engineer who stated, "it acts as designed, not as desired." I also have issues with the speakers rattling at certain frequencies (another common issue), and I subsequently took it in for service, asking they look into it (while doing all the other maintenance that had to be paid for). After being there the entire day (when told it'd only be two hours), I left and turned the radio on only to still hear the same rattling. I reached back out to the service advisor who then said they couldn't get to it, so he'd have another person call me to bring it in. (They don't value your time.) A week passed and I received no calls. This is now another week and still no calls. There are other issues I have with them, but I'll leave it omitted. You'd think after spending so much money on a vehicle, the customer service and overall competency would be top-notch. Unfortunately, you're just another customer to them and your money is all they care about. When you're purchasing one of their vehicles, they bend over backwards acting nice; however, God forbid if you have issues... that's when you see the other side of them. "When someone shows you who they are, believe them." They need a real leader who knows how to oversee their service personnel and ensures customers' concerns and time are valued and addressed (accountability). I'd advise using another service department if it's feasible for your situation.

I purchased a black Range Rover Sport from this dealership in January. The representative, Stephanie Abilez, was nice enough in the beginning, but was challenging to deal with and I would not hear from her for several days during the deal process. She said the car was “immaculate,” but when the car arrived (I shipped it to Chicago), the paint was full of deep spider scratches all over the black exterior (the interior, on the other hand, was very nice), wheels were scratched, the alignment was off such that the steering wheel was 30-40 degrees off and the car literally ... Read More

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Google - Apr 21, 2026

I purchased a black Range Rover Sport from this dealership in January. The representative, Stephanie Abilez, was nice enough in the beginning, but was challenging to deal with and I would not hear from her for several days during the deal process. She said the car was “immaculate,” but when the car arrived (I shipped it to Chicago), the paint was full of deep spider scratches all over the black exterior (the interior, on the other hand, was very nice), wheels were scratched, the alignment was off such that the steering wheel was 30-40 degrees off and the car literally had no gas in it (she offered to reimburse me to fill it up, but dealing with her and the dealership was such a nightmare, I didn’t want to put in the extra work). Icing on the cake is that I have had the car for more than 4 months and I still haven’t received my IL plates—this is a service I paid them to perform. I have emailed Stephanie on multiple occasions asking about the status of the plates with no response; I have also contacted the finance department for updates only to be told that “registration is not my department,” promises of follow-ups that have never happened. The best part is that I was told that “we do not have title to the car.” How can you sell someone a car without title? What kind of “dealership” is this? Be very wary of this Land Rover San Antonio, especially if buying from out of state.

I bought a Lexus LC500 from this dealership and the sales process was average. Part of the sales agreement was to have my windows ceramic tibted. It took several weeks for then to get that scheduled. Upon picking up the vehicle, I noticed my window green had been burned. I notified the manager before leaving the dealership and they said they would order a new one. That was in September 2025. It's April 2026 and no one will answer my calls about this. It's always "Let me check on that for you and I'll call you back ". ... Read More

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Google - Apr 4, 2026

I bought a Lexus LC500 from this dealership and the sales process was average. Part of the sales agreement was to have my windows ceramic tibted. It took several weeks for then to get that scheduled. Upon picking up the vehicle, I noticed my window green had been burned. I notified the manager before leaving the dealership and they said they would order a new one. That was in September 2025. It's April 2026 and no one will answer my calls about this. It's always "Let me check on that for you and I'll call you back ". New problems - I have tried to schedule my service since March 18th. They claim to offer free maintenance for life for veterans. They are now claiming they didn't have my veteran status in their system so cannot offer that. I was assured when I bought the vehicle it was part of the "benefit" for buying from them. The ceramic tint they I stalked also had bubbles in the back window. This was a $100k sale for them. I have never been as unhappy with a dealership and their customer service. Drive some extra miles and buy from a dealership who stands behind their sales agreements and takes responsibility for their errors.

Just no communication between service advisor and I couldn’t get a hold of him extremely frustrated with the whole process being in the field of customer service I would give 0 stars if I could David send me a text it was ready upon pick up was not ready had to wait a few hours.

The service received at Land Rover San Antonio has been disappointing, especially after having excellent service with a local Toyota dealership for over 15 years prior. Most times I’ve left with more issues than I came in with, prompting additional visits and also needing to show up unannounced because of no response. We’ve had two service advisors who were not helpful or not responsive at all, and even speaking with the manager did not do much more than serve platitudes that then turned to silence. In a fortunate happenstance, when we scheduled our last service, the advisor we had ... Read More

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Google - Mar 28, 2026

The service received at Land Rover San Antonio has been disappointing, especially after having excellent service with a local Toyota dealership for over 15 years prior. Most times I’ve left with more issues than I came in with, prompting additional visits and also needing to show up unannounced because of no response. We’ve had two service advisors who were not helpful or not responsive at all, and even speaking with the manager did not do much more than serve platitudes that then turned to silence. In a fortunate happenstance, when we scheduled our last service, the advisor we had planned to meet with was out sick and we got Matthew Johnson, who not only resolved in one day an issue that had been actively ignored for 10 months, but was communicative and immediately addressed other minor issues that arose each time we had to return. I have recommended Matthew to two other Range Rover owners I know who have also had poor experiences with other advisors.

Took my car to Land Rover of San Antonio for service, Matthew was friendly and professional. He kept me updated on the status of my vehicle and didn't try to upsell me on services I didn't need. The waiting area was clean and comfortable. Definitely, my go-to spot for service now."

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Purchased a certified pre-owned from them through the internet. Received the vehicle and drove for less than 100 miles and the "coolant level low" warning popped up. They said they have inspected the vehicle thoroughly before it's certified. Well... I don't know..

Sold me a 2025 Defender. They delivered it. There were scratches on it. When I’ve tried to contact them, the phone system is terrible. It makes you leave a message. It says they’ll return the call, and they never do! I took the LR Defender in for them to try to “Fix” my $113,000 car’s paint scratches. When I picked it up, it had gotten more scratches and small dents in it. When I tried to point it out to Jesus, he acted like it was no big deal. I DESPISE the phone system and the Dealership as a ... Read More

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DealerRater - Mar 7, 2026

Sold me a 2025 Defender. They delivered it. There were scratches on it. When I’ve tried to contact them, the phone system is terrible. It makes you leave a message. It says they’ll return the call, and they never do! I took the LR Defender in for them to try to “Fix” my $113,000 car’s paint scratches. When I picked it up, it had gotten more scratches and small dents in it. When I tried to point it out to Jesus, he acted like it was no big deal. I DESPISE the phone system and the Dealership as a whole. (Salesman-Prakash and the Service Department, Both)!

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Adam did a great job at keeping things clear on required services needed on my vehicle. Very satisfied with the service provided.

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If I could give zero stars, I would. I highly recommend NOT purchasing any used vehicles from Land Rover San Antonio. First, my sales person (Joey Rodriguez) is amazing and I have purchased several vehicles from him the past from three different dealerships. However, the last two vehicles (fool me twice, shame on me) I purchased from Land Rover had issues. In both cases, Land Rover was not helpful in addressing the issues whatsoever. My most recent purchase resulted in an additional $6100 in repairs to replace a leaking water pump AND transmission (after my extended warranty only covered $4200, I ended ... Read More

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Google - Feb 25, 2026

If I could give zero stars, I would. I highly recommend NOT purchasing any used vehicles from Land Rover San Antonio. First, my sales person (Joey Rodriguez) is amazing and I have purchased several vehicles from him the past from three different dealerships. However, the last two vehicles (fool me twice, shame on me) I purchased from Land Rover had issues. In both cases, Land Rover was not helpful in addressing the issues whatsoever. My most recent purchase resulted in an additional $6100 in repairs to replace a leaking water pump AND transmission (after my extended warranty only covered $4200, I ended up having to pay $1900 out of pocket). Needless to say, I will not be purchasing any vehicles from Land Rover in the future (sorry, Joey!).

I called into service to request the amount of how it was going to be to do a diagnostic and the service advisor said it was going to be 24 to 48 hours and $250 that's how much I expected to pay unfortunately we were not able to fix our car at this time due to financial restraints but I ended up having to pay $500 for the diagnostic because apparently it's 250 for every part they look at and that was not explained to me in the initial call so I'm extremely upset that I had to pay that I paid ... Read More

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Google - Feb 6, 2026

I called into service to request the amount of how it was going to be to do a diagnostic and the service advisor said it was going to be 24 to 48 hours and $250 that's how much I expected to pay unfortunately we were not able to fix our car at this time due to financial restraints but I ended up having to pay $500 for the diagnostic because apparently it's 250 for every part they look at and that was not explained to me in the initial call so I'm extremely upset that I had to pay that I paid it but that's not what they initially said so that was very misleading

We had an extremely disappointing experience with Range Rover San Antonio. We had to reach out repeatedly just to receive basic updates on our vehicle. What was initially communicated as a three-day service turned into nearly three weeks before we were finally able to pick it up. Our service advisor was unable to clearly explain what work was being performed, and we were repeatedly told delays were due to a “system change.” To make matters worse, the vehicle had been in just a month prior for related repairs that were not completed, resulting in us having to return and pay ... Read More

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Google - Feb 1, 2026

We had an extremely disappointing experience with Range Rover San Antonio. We had to reach out repeatedly just to receive basic updates on our vehicle. What was initially communicated as a three-day service turned into nearly three weeks before we were finally able to pick it up. Our service advisor was unable to clearly explain what work was being performed, and we were repeatedly told delays were due to a “system change.” To make matters worse, the vehicle had been in just a month prior for related repairs that were not completed, resulting in us having to return and pay a second time. This experience was frustrating, time-consuming, and far below the level of service we expected.

Subpar quality service.

Expected a lot better and has lost future business from me. I buy 2-3 cars a year and am well experienced in the business. Sales rep was very responsive and helpful until the money was sent - wire was sent and didn't get confirmation despite following up. I requested all legal documents be sent to a specific address, not the one on title (normal for business purchases) was told it would be no problem, today found out they were not mailed to the requested address so now I have to pay to have them sent back to me. Also ... Read More

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Google - Jan 15, 2026

Expected a lot better and has lost future business from me. I buy 2-3 cars a year and am well experienced in the business. Sales rep was very responsive and helpful until the money was sent - wire was sent and didn't get confirmation despite following up. I requested all legal documents be sent to a specific address, not the one on title (normal for business purchases) was told it would be no problem, today found out they were not mailed to the requested address so now I have to pay to have them sent back to me. Also complimentary delivery was part of our deal, sales guy told me he would deliver it himself and walk through the car with me. I checked in at 10am on day of delivery, he said all was good. Then I get a text from an unknown number saying they had my car and would leave soon and asked for my address (I hadn't been told who this was, or that there was a change in plan, zero communication ) - I texted sales guy and he says ''oh thats somone who does delivery for us she's taking it'' - this was not communicated beforehand, literally an hour before he had confirmed over text he would be bringing it so we could walk through together. He then said he was sick, but why not tell me that when I checked in? Why did someone who was unkown to me at the time say they had my car, and haven't even left and asked for my address? They were not a land rover employee. Don't blame that person at all she was great, but can you see how this would look to someone, some random number has my new car and is asking where I live? Not to mention was promised the rear bumper's scratches would be buffed out and were clearly not, was told I would be sent a cover for it - no follow up there. Really poor for a nearly 6 figure purchase.

We recently purchased a Range Rover Velar from Land Rover San Antonio, TX. We drove almost 2 hours to get this vehicle after seeing it advertised on Facebook. I want to start by appreciating the salesman(Prakash) who helped us. He was very respectful, patient, and kind throughout the process. Because of his professionalism and attitude, we decided to move forward with the purchase despite some concerns. However, our disappointment was with the vehicle condition and management behavior. The Facebook ad mentioned the car had 1 previous owner, but once we were there, we found out it actually had 2 owners. Additionally, the ... Read More

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Google - Jan 11, 2026

We recently purchased a Range Rover Velar from Land Rover San Antonio, TX. We drove almost 2 hours to get this vehicle after seeing it advertised on Facebook. I want to start by appreciating the salesman(Prakash) who helped us. He was very respectful, patient, and kind throughout the process. Because of his professionalism and attitude, we decided to move forward with the purchase despite some concerns. However, our disappointment was with the vehicle condition and management behavior. The Facebook ad mentioned the car had 1 previous owner, but once we were there, we found out it actually had 2 owners. Additionally, the car had scratches on the windshield, cracks on the edges of the infotainment screen, and deep scratches on the rear door panel—so severe that the entire panel would need replacement. We were not aware of these issues before arriving. When we noticed these problems, I politely asked the salesman to speak with his manager to see if a deal or resolution could be worked out. Unfortunately, the manager came over and very rudely cut us off, thanked us for coming, and made it seem like we should leave instead of addressing our concerns. This behavior was extremely disappointing and unprofessional. In the end, we purchased the car only because of the salesman’s kindness and effort, not because of how the situation was handled by management. The experience could have been much better with transparency and respectful communication. I hope the dealership management takes this feedback seriously and improves how customer concerns are handled in the future.

Sales person was fantastic! The product is not so much! You would assume that when you spend this much money on a luxury car like this that it will come with basic features such as digital rearview mirror and hands-free power lift gate! I have yet to receive a call from the manager with an explanation. I will be reaching out to Land Rover USA and hope get Some answer out of them. ***Update 2/2/2026: still zero attempt from manager to contact me except this generic online response blaming their failure to sales! Not sure why the manager refuses to talk! ... Read More

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Google - Jan 11, 2026

Sales person was fantastic! The product is not so much! You would assume that when you spend this much money on a luxury car like this that it will come with basic features such as digital rearview mirror and hands-free power lift gate! I have yet to receive a call from the manager with an explanation. I will be reaching out to Land Rover USA and hope get Some answer out of them. ***Update 2/2/2026: still zero attempt from manager to contact me except this generic online response blaming their failure to sales! Not sure why the manager refuses to talk! Perhaps ashamed of selling me $350k for 2 cars with basic faetures missing. I believe his name is Dustin. Dustin don’t be afraid! Call me so we can meet in person! If I am wrong I will take this review down and donate $3000 to your charity of choice!!!!

Extremely disappointed spent around $170,000 in a car come to find out that it does not have hands-free power, lift gate, and no digital rearview mirror! You would think that when you spend $170,000 in one car that the basics such as this would be included. I will also be contacting Range Rover USA as the dealership cannot give me a logical answer.

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The sales was easy and follow up all questions. It was good purchase experience. However, I would be more cautious if purchasing used car from them. The car I bought started to pop all kinds of warnings start from Tire system, Hybrid system then disabled ABS/ Check Brake system alert all kinds of things on my way home from dealership. I know I have to deal with issues but it appears that the computer warning code was cleared before they sell the car to me. After pulling the car home I found there was no coolant in reservoir, engine oil ... Read More

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Google - Jan 5, 2026

The sales was easy and follow up all questions. It was good purchase experience. However, I would be more cautious if purchasing used car from them. The car I bought started to pop all kinds of warnings start from Tire system, Hybrid system then disabled ABS/ Check Brake system alert all kinds of things on my way home from dealership. I know I have to deal with issues but it appears that the computer warning code was cleared before they sell the car to me. After pulling the car home I found there was no coolant in reservoir, engine oil over filled (not much but did over filled a little), 2 TPMS were not working /1 low battery 1 good. Hybrid battery block 2 and 3 have issues. These alerts should show up when I started the car but they were not there. I would not mind if they just be honest and sell me the car with those warnings. You guys really have to think twice doing this to risk your customers life when driving out. One the positive side, The tires are in good shape, brake pads are new, rotor resurfaced , air filter and cabin filter were replaced. Engine oil with oil filter replaced. They did prep the car.

0/5 stars if that was an option. Our experience with Land Rover Cavender’s in San Antonio was beyond disappointing and completely unprofessional. We worked with a salesperson named Jackson, who told us the vehicle we wanted would be arriving either Monday, Tuesday, or Friday of the following week. We told him to put our name on it and that we would come in as soon as it arrived. My husband even signed an In-Transit Vehicle Sold Agreement, which made us feel confident the vehicle was being held for us. We called each morning on Monday and Tuesday to check if ... Read More

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Google - Jan 2, 2026

0/5 stars if that was an option. Our experience with Land Rover Cavender’s in San Antonio was beyond disappointing and completely unprofessional. We worked with a salesperson named Jackson, who told us the vehicle we wanted would be arriving either Monday, Tuesday, or Friday of the following week. We told him to put our name on it and that we would come in as soon as it arrived. My husband even signed an In-Transit Vehicle Sold Agreement, which made us feel confident the vehicle was being held for us. We called each morning on Monday and Tuesday to check if it had arrived. While I was excited (and yes, impatient), I was never rude or irritated just following up based on what we were told. Then on New Year’s Eve (Wednesday), Jackson texted us that the vehicle had arrived and scheduled us for a 9:00 a.m. appointment on Friday. We live a couple of hours away, but we happily made the drive to San Antonio for our confirmed appointment. At 9:00 a.m. on Friday, Jackson texted us again and this time to say the vehicle was SOLD. Since we were already there, my husband requested to speak with the General Sales Manager, Sergio. After hearing the full story, Sergio admitted that Jackson never communicated that we were coming for our appointment, and as a result, another salesperson sold the vehicle. (Shouldn’t matter we had a signed agreement that never had a time limit) Sergio openly acknowledged that they messed up and that Jackson dropped the ball. He offered a 2% discount ($3,200) on a future vehicle, which we appreciated, but it didn’t undo the situation. My husband then asked to speak with the higher GM, Dustin, who told us that he was aware there was a hold on the vehicle but allowed it to be sold anyway so they “wouldn’t have a pissed-off customer.” Well Dustin… You’re right. You don’t have a pissed-off customer, because we will never purchase a vehicle from you. But you do have a pissed-off missed opportunity. This dealership wasted our time, our trust, and a several-hour drive, all due to poor communication and worse decision-making. If you’re considering buying from Land Rover Cavender’s, be warned: a signed agreement and a confirmed appointment mean absolutely nothing here. Try Daniel right down the road with Sewell Land Rover right down the road in Boerne.

The reason for 1 star their sales manager I believe is Anton Malish is acting unprofessional , rude and did not respect his word so don't trust their sales manager ,,!

Terrible service and communication. My brand new Jaguar that we drove for a couple days has been the the shop for almost a month and half. My issue isn't with the problem with the vehicle, I get it things happen. Its with the lack of communication among employees and saying they are going to do something and don't. I've called and called demanding to speak to ally the service director to rectify my problem, after two weeks I'm still waiting. I finally had to drive up there and was promised all this stuff and none of ... Read More

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Google - Oct 29, 2025

Terrible service and communication. My brand new Jaguar that we drove for a couple days has been the the shop for almost a month and half. My issue isn't with the problem with the vehicle, I get it things happen. Its with the lack of communication among employees and saying they are going to do something and don't. I've called and called demanding to speak to ally the service director to rectify my problem, after two weeks I'm still waiting. I finally had to drive up there and was promised all this stuff and none of that has happened. I don't ever write bad reviews but enough is enough and maybe this is the only way I'll get a call back.

Arturo was great to deal with. We purchased a used Mercedes and drove from Oklahoma City. I was able agree to the price before making the drive and was assured the car was what they represented. Pretty and straightforward process.

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There are so many questions that rise in my mind about our experience. First off we have had our vehicle for roughly 3 months before a flyer comes in the mail about service due. We call and make an appointment, why weren’t we told no appointment wasnt required at that time. We get to the appointment, service advisor prints out a $500 recommendation to change the cabin filters and that our oil change would be free, why did the system not indicate the completion of these things before we wasted our time communicating to the location. We ordered a key fob, ... Read More

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Google - Oct 7, 2025

There are so many questions that rise in my mind about our experience. First off we have had our vehicle for roughly 3 months before a flyer comes in the mail about service due. We call and make an appointment, why weren’t we told no appointment wasnt required at that time. We get to the appointment, service advisor prints out a $500 recommendation to change the cabin filters and that our oil change would be free, why did the system not indicate the completion of these things before we wasted our time communicating to the location. We ordered a key fob, was told it would take about 2 hours to program so we set another appointment to have that done. We arrived for that appointment and pointed out to the advisor a coolant light was alerting on the instrument panel. Advisor tells me that it might take a little longer depending on the findings. No leaks detected in my drive way so surely it’s just a simple top up for the coolant is what I’m thinking at the time. We left on foot and returned still no updates from the advisor (we asked). Waited patiently still no approach from the advisor so we asked again and still no update, by this time 3 hours has past. Advisor eventually makes his way to us to inform us that it would be 15mins to have our car come around, I asked him directly was the coolant and the fob good to go he verbally responded with yes sir. About 20 mins after his “yes sir” he returns and ask if we can put the vehicle in service mode so the FOB can be programmed 🤨 but you just told me yes sir, so that was a lie. Once we put the vehicle in service mode it took them less than 15 mins to program that fob so why did it take 4.5 hours total time to do those things? Keep in mind we had an appointment for 10am. I wasn’t going to do this review but since the manager of the location didn’t bother to call me after I left a message with the receptionist to have the manager call I figured well maybe they will respond publicly. No apologies offered no accountability taken for completely wasting our time and horrible communication with us as customers regarding progress of things. Every person in the waiting area got serviced before us, weather they left by the offered uber service or waited like we were waiting. 2 stars might be generous but I do like the shop entrance, technology is cool for that. For the caliber of vehicles sold on this lot the way we were handle was careless and down right unprofessional. I spoke with the advisor one on one before we departed, the look on his face was that of “oh well” and still no apology or accountability. Not a great way to introduce us to Range Rover regarding service.

Terrible experience with the managers at this dealership. For three days now I’ve been trying to get straight answers. One manager, Arturo, told me he would “check on it” and then completely disappeared, ignoring my calls. Another manager said the car hadn’t returned from service and they had no info. Then the car suddenly vanished from the website (most likely sold), and instead of the original manager, a third one replied saying they still had no information from service. Three days of wasted time, zero transparency, zero respect for the customer. They just ignore people who are genuinely ... Read More

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Google - Oct 1, 2025

Terrible experience with the managers at this dealership. For three days now I’ve been trying to get straight answers. One manager, Arturo, told me he would “check on it” and then completely disappeared, ignoring my calls. Another manager said the car hadn’t returned from service and they had no info. Then the car suddenly vanished from the website (most likely sold), and instead of the original manager, a third one replied saying they still had no information from service. Three days of wasted time, zero transparency, zero respect for the customer. They just ignore people who are genuinely interested in buying a car. Absolutely awful experience, not recommended.

I recently purchased a JAGUAR E-PACE(2024) from LandRover San Antonio and I called in to see when the oil change is due. I spoke to the service department and was told that the oil change would be due at 21,000 miles. So I told the person that I was speaking to that if I would have been told that when I purchased a service agreement I NEVER WOULD HAVE PURCHASED THIS VEHICLE. Buyers Beware. In my opinion a vehicle that has an oil change at 21,000 miles is going to damage the engine, so DON’T buy any JAGUAR vehicles unless you ... Read More

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Google - Sep 16, 2025

I recently purchased a JAGUAR E-PACE(2024) from LandRover San Antonio and I called in to see when the oil change is due. I spoke to the service department and was told that the oil change would be due at 21,000 miles. So I told the person that I was speaking to that if I would have been told that when I purchased a service agreement I NEVER WOULD HAVE PURCHASED THIS VEHICLE. Buyers Beware. In my opinion a vehicle that has an oil change at 21,000 miles is going to damage the engine, so DON’T buy any JAGUAR vehicles unless you are told that by the finance department or ask BEFORE YOU SIGN THE CONTRACT! ( CAVEAT EMPTOR ! )

My husband scheduled our Defender for maintenance service, and while we appreciated that the vehicle was conveniently picked up from our home at the scheduled time (9 a.m.), we were never informed that it would not be returned the same day. At the end of the day, when my husband called the Service Department for an update, he was told that no work had been done and that the vehicle would be kept for 24 to 48 hours. This lack of communication is unacceptable, as it leaves customers without their vehicle for up to two business days without prior notice. I will ... Read More

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Google - Sep 8, 2025

My husband scheduled our Defender for maintenance service, and while we appreciated that the vehicle was conveniently picked up from our home at the scheduled time (9 a.m.), we were never informed that it would not be returned the same day. At the end of the day, when my husband called the Service Department for an update, he was told that no work had been done and that the vehicle would be kept for 24 to 48 hours. This lack of communication is unacceptable, as it leaves customers without their vehicle for up to two business days without prior notice. I will not be taking my vehicle back to them for service in the future.

Cavender Land Rover has the best service around. My guy Matthew is the best. He always delivers unreasonable hospitality and service. Always goes over the top to take care of my problems.

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#1..I had broken windshield...John was suppose to order windshield...1 month later, no windshield. Deactivated key. Had to be towed in...they did provide rental. Took over a week to get windshield installed and key issue corrected which apparently had happened to 4 others same week. Went to pick up when notified ready..had to wait because of rover being cleaned. ...Bird poop still on car and not cleaned. Not washed and had to wait for being cleaned....what the heck? Would recommend going else where. At the sametime, of having windshiled and key issue taken care, I had tires rotated. ... Read More

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Google - Aug 27, 2025

#1..I had broken windshield...John was suppose to order windshield...1 month later, no windshield. Deactivated key. Had to be towed in...they did provide rental. Took over a week to get windshield installed and key issue corrected which apparently had happened to 4 others same week. Went to pick up when notified ready..had to wait because of rover being cleaned. ...Bird poop still on car and not cleaned. Not washed and had to wait for being cleaned....what the heck? Would recommend going else where. At the sametime, of having windshiled and key issue taken care, I had tires rotated. Now I am missing 2 lug nuts.

Was told with great enthusiasm that my window which was broken when I bought the car would be fixed in a few days. A month later I can’t get a return call from my salesperson Arturo and my window is still broken, not happy, I don’t think I will buy another car from this dealership, I like integrity and being taken care of as a customer.

I gave 1 star because Adam himself was great, however the service of my vehicle was terrible. My vehicle was there for a total of 6 weeks. We took it for a test drive before leaving (we live 2.5 hours away) The restricted 🚫 performance immediately came on. We go back to the dealership, “oh, they forgot to tighten something” They send us on our way home. 1.5 hour into our drive home, it comes on again. They say it’s a sensor that needs to be replaced. That was a $1k job we were charged for but not fixed. Immediately, I noticed my car ... Read More

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Google - Aug 15, 2025

I gave 1 star because Adam himself was great, however the service of my vehicle was terrible. My vehicle was there for a total of 6 weeks. We took it for a test drive before leaving (we live 2.5 hours away) The restricted 🚫 performance immediately came on. We go back to the dealership, “oh, they forgot to tighten something” They send us on our way home. 1.5 hour into our drive home, it comes on again. They say it’s a sensor that needs to be replaced. That was a $1k job we were charged for but not fixed. Immediately, I noticed my car was riding rough, way worse than when I took it in. “Oh it’s because of the dented rim” I had the dent before and it wasn’t driving like this. Took it to another mechanic in my hometown (they didn’t touch it at all just inspected so that Land Rover couldn’t say it was mishandled) The video shows as soon as it’s lifted, there’s missing bolts and screws hanging out everywhere from underneath. Some were stripped from its place and just left there. The pictures show nothing was actually replaced nor was the oil cleaned out like they explained. This was over $6k paid but no substantial work was completed. The autos shop said I was most definitely ripped off!! Someone needs to explain this to us immediately and let us know when will they be correcting it. We have a newborn and it’s absolutely crazy that they would send us out here with a vehicle in this condition. I feel like we paid $6,000 to be put in a death trap!

I’ve brought my car in twice now to have the hood gap adjusted, and it’s still not right. I’ve also left multiple messages for service advisor and manager and have yet to receive a call back. Very frustrating experience and disappointing lack of follow-up.

"The experience at land rover San Antonio was extremely disappointing. The tire replacement, despite having an appointment, took 5 hours. Furthermore, the final charge was $400 more than the quoted price, without explanation. Attempts to resolve these issues by leaving 4 messages for the manager and sending 3 emails to the dealership were unsuccessful. The lack of communication and transparency regarding pricing and service times was unacceptable."

They've have had my vehicle for well over a month and the issue is still not fixed. I bought a 2018 Range Rover Sport from this dealership in 2022, it has been nothing but a constant nightmare. Within weeks the AC wasn't working correctly and took quite awhile to fix all the while I was never given a replacement courtesy vehicle like I was promised when I bought the vehicle. Now we have allegedly completely replaced the engine (covered under extended warranty thank God) since it was constantly overheating to the point of destroying the engine. I had it back ... Read More

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Google - Jul 7, 2025

They've have had my vehicle for well over a month and the issue is still not fixed. I bought a 2018 Range Rover Sport from this dealership in 2022, it has been nothing but a constant nightmare. Within weeks the AC wasn't working correctly and took quite awhile to fix all the while I was never given a replacement courtesy vehicle like I was promised when I bought the vehicle. Now we have allegedly completely replaced the engine (covered under extended warranty thank God) since it was constantly overheating to the point of destroying the engine. I had it back for 3 days with a new engine before I got the same warning that the engine was overheating yet again. At least this time I was given a replacement vehicle. I have tried to stay as open-minded and positive as possible despite Land Rover's horrific reputation for maintenance issues. The service advisors are good at providing updates and keeping me informed but as far as ACTUALLY fixing the issue, it has been a nightmare. Learned my lesson and will never buy anything from Land Rover again.

Smooth process working with Daniel, a+ experienceI want to start by saying that Daniel in sales was great — he did an excellent job when I purchased my Range Rover. Unfortunately, the service side of this dealership has been the exact opposite. There was an issue with the car from day one, and I was told to bring it back and they would fix it “no problem.” I’ve now had to bring it in twice over two months since my purchase: First time: They kept it for 3 days, fixed part of the issue, but said the other part wasn’t ... Read More

Full review text opened.

Google - Jul 6, 2025

Smooth process working with Daniel, a+ experienceI want to start by saying that Daniel in sales was great — he did an excellent job when I purchased my Range Rover. Unfortunately, the service side of this dealership has been the exact opposite. There was an issue with the car from day one, and I was told to bring it back and they would fix it “no problem.” I’ve now had to bring it in twice over two months since my purchase: First time: They kept it for 3 days, fixed part of the issue, but said the other part wasn’t in and would have to be ordered. A month later when the part came in, I brought it back again. I was told it would be ready by mid-afternoon. Instead, at the end of the day I got a text saying they hadn’t even received approvals yet. Next day I get another text: “We have full approvals to proceed however the part we need is not in stock. It has been ordered but will not be here until next week Monday at the earliest.” This makes absolutely no sense — I was told the part was in, then kept waiting for approvals, and then told it’s not in stock at all. After wasting my time twice, I had to go back and pick up my vehicle unfixed. The lack of communication and accountability is completely unacceptable for a dealership at this level. Sales might be fine, but if you expect service and follow-through, I strongly recommend looking elsewhere.

Great overall experience, but I miss the personalized, family type feeling of the old Land Rover dealership before they moved to their new spot. I understand this was many years ago and that the brand has come up in the world and they share the same space with Jag, but it just seems a little cold to me at times. This may be a bit unfair or nostalgic, but I miss the friendly banter and relaxed atmosphere. However, I will still use the old Land Rover customer service experience as a bench mark for any and all future interactions with ... Read More

Full review text opened.

Google - Jul 6, 2025

Great overall experience, but I miss the personalized, family type feeling of the old Land Rover dealership before they moved to their new spot. I understand this was many years ago and that the brand has come up in the world and they share the same space with Jag, but it just seems a little cold to me at times. This may be a bit unfair or nostalgic, but I miss the friendly banter and relaxed atmosphere. However, I will still use the old Land Rover customer service experience as a bench mark for any and all future interactions with any service or business. Update -changed to one star, would do zero if I could. Stay away.